Ms. Napper has 25+ years of experience in pharmacy, ranging from clinic pharmacy to long-term care, mail order and specialty pharmacy. Prior to joining D2, Ms. Napper was Quality and Compliance Manager for BioScrip, Inc. In her corporate compliance role, Ms. Napper focused on HIPAA/PHI violations and disclosures, fraud, waste, and abuse, as well as third-party auditing. Ms. Napper saved the company over $2 million per year by appealing third-party audits and supplying auditors with supporting claims documentation.
During her career with BioScrip, Ms. Napper also worked as an order entry technician and progressed in responsibilities with several positions in operations management. Ms. Napper gained expertise in project management, process improvement and implementation, and document control. She contributed in implanting error prevention techniques and developing several educational programs for the staff to help them perform their job tasks.
Ms. Napper was also instrumental in getting BioScrip accredited with The Joint Commission, NABP DME, VIPPS, URAC, and ACHC. She has worked as an independent consultant for the past five years, specifically focusing on URAC, VIPPS, and ACHC.
Ms. Napper’s career in pharmacy started at the age of 17, when she enlisted in the United States Air Force and became a pharmacy technician. She has utilized the experience she gained while serving in the military to make a successful career in pharmacy.